Shipping: * All orders are shipped via common carrier (FedEx, UPS, DHL, USPS) at our discretion. * All orders shipped within MN will be charged 6.5% sales tax. * Orders shipped from Home Care Vacuum Center will not be delivered during the weekend or on national holidays. * We do not ship to P.O. Boxes. * All orders require 24-48 hours processing time before shipping. Home Care Vacuum Center does not process or ship orders during weekends. Home Care Vacuum Center does not guarantee same day shipping. Occasionally we must back order items, if this becomes necessary we will notify you via email. Shipping charges are based on your order total, not included tax and for the 48 contiguous states only. Please allow 7 - 10 business days to receive your product. Shipping prices are as follows: * Up to $100 - $7.95 * $100 to $300 - $12.95 * $300+ - FREE If you are in Canada, Alaska or Hawaii please send us an e-mail listing the product number and quantity needed along with your complete shipping address. Within 24 hours we will send an e-mail back listing the total amount or you may call us at (800) 208-2627. * Missing Items / Damaged Product: Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to Home Care Vacuum Center within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to the carrier. * Returns: Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in new condition with original packing and container. At our discretion a 20% restocking fee may apply to all returned merchandise. No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery.